Gift Cards
Coupon Codes and Discounts
- How can I apply a coupon or discount code to my order?
- My coupon code didn’t apply to all of my order!
- Can I add a discount code after placing my order?
- I signed up for the newsletter, but I never received my welcome coupon
- Can I use multiple discount codes in my order?
- Do you offer discounts for veterans or active military?
Payment Information
Returns and Exchanges
- Can I return my order?
- I received the wrong item, what can I do?
- If my item arrives damaged, what can I do?
- Do I have to pay for the return shipping label?
- How long does it take to receive a credit on my return?
- Do I get a full refund on my return?
Cancellations and Changes
Shipping, Order Tracking and Delivery Information
- When will I receive my item?
- My order says it has shipped, but the tracking information hasn't updated.
- My tracking says my order was delivered, but I didn't receive it. What should I do?
- I did not receive all of the items in my order!
- What is your general shipping policy?
- Do you ship internationally?
Ordering Information
- Why was my order canceled?
- I want to purchase an item that is out of stock. Can this be done?
- I got a back-in-stock email, but the item sold out again. Can I still buy it?
- How can I place my order?
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
Personalization Policy
General Questions
- How can I reach out to Customer Service regarding my order?
- How long does it take for customer service to respond to my ticket?
- What does "pre-order" mean?
- How can I get in touch with Regal Theatres for cinema or ticket information?
- What is a business day?
- How can I unsubscribe from your marketing emails?